SHIPPING

METHODPRICEADDITIONAL ITEMSESTIMATED SHIPPING TIMES
UK Standard£3.99£1.997 days
North America (Standard)£13.99£8.998 days
Rest of the World£22.99£15.9921 days

PLEASE NOTE
All our International and domestic postage is CO2 offset where possible.

RETURNS

(Paperless only)

We are happy to accept returns if you have any issues with your item, or if you wish to try multiple items to get the correct fit.

To initiate a return we would expect you to message us via email within 7 days of receiving the item (PLEASE READ OUR ANTI -LOANING SECTION). We will then send you a returns address with a unique returns code. Any item arriving at the warehouse without a returns code included in the address will be rejected. 

Customers have 14 days from initiating a refund request to return the item to our warehouse.

Items will only be refunded if returned in the same condition (i.e. unlaundered and no recent signs of wear/marks). We aim to refund within 48 hours of an item arriving back to the warehouse. Returning items are your responsibility until they reach our warehouse. So please ensure you keep the tracking numbers and package items carefully so they do not get damaged or lost.

Customers who claim an item is faulty will need to return the item to our warehouse for inspection before we make a decision. Items that are damaged by customers will not be refund.

The customer is responsible for the cost of returning and outward bound postage is non refundable.

If a delivery is attempted and the customer is not present, or the customer refuses the delivery, the delivery company will hold the item for a short period of time before returning the item to our warehouse.

Items then can take up to 5 weeks for it to be returned back to us. It is the customers responsibility to check the tracking and ensure good communication between them and the delivery company.

If an item is returned after the final delivery attempt and failure by the customer to rearrange delivery then the return costs will be charged to the customer. If a customer refuses to accept the parcel on delivery we charge £50. We reserve the right to charge for damage or loss of an item of up to £50. 

There is a restocking fee of up to £25 per item for returned goods. 

We will not accept requests to return items after 14 days of receiving any items.

EXCHANGES
We do not have an exchange program as it is much easier for us to refund the returned item so you can repurchase. This also helps to reset your consumer rights.

ANTI-LOANING
Customers have attempted to simply ‘LOAN’ items by purchasing prior to holiday and returning when they arrive back. We have been selling Ski suits online for over 10 years and We use a bank of extreme close up photos on every ski suit that records minute dirt and crease pattern. Any attempt to use an item will disrupt these patterns and can be used in evidence for criminal proceedings. It is an offence to try and defraud a company in this way and we do reserve the right to prosecute any attempt to defraud our company.

Please play fair and do not attempt this deception as it is awkward and embarrassing to deal with and may result in a criminal record.

Nothing in this section affects your statutory rights.
Your statutory rights mean you have the right to return an item by contacting us via email within 14 days from receiving your item.

CANCELLING AN ORDER / CHANGE OF ADDRESS

After making a purchasing you have the following times to cancel or amend any address changes to your order-
*Express shipping – 15 minutes after completing your order
*Standard shipping – 30 minutes after completing your order
After these times we can not cancel or amend any address details to your order, requests to cancel or amend any orders will NOT be accepted through our social media accounts.

You must contact us via email only and you must state your order number, cancellation fees will apply.

Please note all our packages will require a signature upon delivery.

This means this cannot be changed on the option on the couriers website.

Any interference with trying to change the signature option through the couriers website will only disrupt your delivery & can cause long delays in the delivery of your package.

Trying to redirect a package can also trigger long delays to your delivery.

You’re responsible for any changes that you make to your order after dispatch.

CONTACTS

returns@jojoski.com

(To initiate a return you must quote your order no)

Head Office

Church Barn, Front Street, Laxton, East Riding of Yorkshire, UK DN14 7TS

Telephone

+44 7533 134414